Return & Refund
A: No, We do not offer exchange at the moment. However, we do have a Return & Refund option for customers who have change their mind within 14 days upon receiving the products.Q: I changed my mind , what is the refund policy?
Return & Refund Conditions as stated below:
- Brand New Condition - Original Condition, Sealed/Unopened Packing, send us an image of the product Front & Back attached in your email.
- Regular Items - Sales Items are non refundable or exchangeable
- Payment Return Shipping Cost of SGD $10.00 to be bare by buyer.
- Less than 14 calendar days as of receiving the order.
- For refund, a full payment will be made to via your mode of order payment.
- Exchange are not allowed at Hype Beauty
If you are eligible for the refund please email us at firstname.lastname@example.org with the following format:
- Subject: Return & Refund
- Contact No:
- Order Number:
- Address for Collection:
- (Attach a Front & Back Photo of the item(s) you would like to return)
Q. Why am i charge $10.00 for exchanging/returning an item?
A: All Return items will be charge a $10.00 fee as a courier is arranged to pick up the item for you. This is to prevent any dispute in the event where item(s) are damage during the return process.
Q. I do not want to be charge $10.00 return fee can i do a self return?
A: No, Return are strictly via courier to avoid delay the refund process. ( non-negotiable)
Q: I received the wrong order what should i do?
- Contact Number
- Order Number
- Pictures of the item(s) received